TY  - BOOK
AU  - Blanchard, Ken
AU  - Mcbride, Margret
TI  - The one minute apology: a powerful way to make things better
SN  - 9781722351618
U1  - 158.2 
PY  - 2003///
CY  - New Delhi
PB  - Harpercollins
KW  - Leadership
KW  - Communication
KW  - Personal management
ER  -