TY  - BOOK
AU  - Westcott, Russell T.
TI  - The certified manager of quality/organizational excellence handbook, 
SN  - 9788131707289
U1  - 658.4013 
PY  - 2006///
CY  - New Delhi
PB  - Pearson Education
KW  - Planning
KW  - Policy making
KW  - Quality management
KW  - Project management
KW  - Communication skills
ER  -