Wellington, Patricia <br/><br/>
Kaizen strategies for coustmer care:  how to create a powerful customer-care program and make it work 

 - London  Pitman pub  1995 
 - xiii, 235p.  24cm. 
<br/><br/><label>ISBN: </label>9788178081427 8178081423 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care<br/>Employee<br/>Marketing<br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>858.812  / WEL