00635nam a22002177a 4500 60507 60507 WUSLLib 171019b xxu||||| |||| 00| 0 eng d 9788178081427 8178081423 English 858.812 WEL Wellington, Patricia 8692 Kaizen strategies for coustmer care: how to create a powerful customer-care program and make it work London Pitman pub 1995 xiii, 235p. 24cm. Customer care 3980 Employee 5183 Marketing 8693 Customer service 8694 ddc L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2017-10-19 0 858.812WEL 37123 2017-10-19 00:00:00 2017-10-19 L