TY  - BOOK
AU  - Wellington, Patricia
TI  - Kaizen strategies for coustmer care: how to create a powerful customer-care program and make it work
SN  - 9788178081427
U1  - 858.812 
PY  - 1995///
CY  - London
PB  - Pitman pub
KW  - Customer care
KW  - Employee
KW  - Marketing
KW  - Customer service
ER  -