Scott, Dru <br/><br/>
Customer satisfaction 

 - 3rd 
 - New Delhi  Viva Books  2004 
 - viii, 118p.  21cm. 
<br/><br/><label>ISBN: </label>9788176495447 8176495441 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relation<br/>Marketing management<br/>Customer service<br/>Customer feedback
<br/><br/><label>Dewey Class. No.: </label>658.812  / SCO