00593nam a22002297a 4500 60517 60517 WUSLLib 171024b xxu||||| |||| 00| 0 eng d 9788176495447 8176495441 English 658.812 SCO Scott, Dru 8775 Customer satisfaction 3rd New Delhi Viva Books 2004 viii, 118p. 21cm. Customer relation 8776 Marketing management 8777 Customer service 8778 Customer feedback 3982 ddc L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2017-10-24 0 658.812SCO 36757 2017-10-24 00:00:00 2017-10-24 L