TY  - BOOK
AU  - Scott, Dru
TI  - Customer satisfaction
SN  - 9788176495447
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - Customer relation
KW  - Marketing management
KW  - Customer service
KW  - Customer feedback
ER  -