TY  - BOOK
AU  - Ahluwalia, J.S.
TI  - Total quality: : creating individual and corporate success
SN  - 817446056X
U1  - 658.4013 
PY  - 1996///
CY  - New Delhi
PB  - Institute of Directors
KW  - Corporate culture
KW  - Customer care
KW  - Business process
KW  - Auditing
ER  -