Murthy, D.B.N. <br/><br/>
Managing quality: a practical guide to customer satisfaction 

 - New Delhi  Response Books  1999 
 - 226p.  21cm.  
<br/><br/><label>ISBN: </label>9780761993063 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Policy making<br/>Planning<br/>Executive management<br/>Cunsumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.4013  / MUR