00624nam a22002177a 4500 60735 60735 WUSLLib 171215b xxu||||| |||| 00| 0 eng d 9780761993063 English 658.4013 MUR Murthy, D.B.N. 10148 Managing quality: a practical guide to customer satisfaction New Delhi Response Books 1999 226p. 21cm. Quality management 10149 Policy making 1901 Planning 1131 Executive management 441 Cunsumer satisfaction 10150 ddc L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2017-12-15 0 658.4013MUR 37244 2017-12-15 00:00:00 2017-12-15 L