Metters, Richard <br/><br/>
Successful service management 

 - 2nd. 
 - New Delhi  Cengage Learning  2006 
 - xxii, 406p.  25cm.  CD 
<br/><br/><label>ISBN: </label>9788131517734 813151773X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Delivery system<br/>Supply <br/>Demand<br/>Service quality<br/>Project management
<br/><br/><label>Dewey Class. No.: </label>658.812  / SUC