TY  - BOOK
AU  - Metters, Richard
AU  - Metters, King
AU  - Pullman, Madeleine
AU  - Walton, Steve
TI  - Successful service management
SN  - 9788131517734
U1  - 658.812 
PY  - 2006///
CY  - New Delhi
PB  - Cengage Learning
KW  - Delivery system
KW  - Supply
KW  - Demand
KW  - Service quality
KW  - Project management
ER  -