TY  - BOOK
AU  - Floyd,Kory
TI  - Communication matters
SN  - 9780078036866 (pbk. : acidfree paper)
U1  - 153.6 
PY  - 2014///
CY  - New York
PB  - McGraw-Hill
KW  - Communication
KW  - Interpersonal communication
KW  - Language
KW  - Listening
KW  - Nonverbal communication
KW  - Social bond
KW  - Professional relationship
ER  -