Service management
: operations, strategy, information technology
Fitzsimmons, James A.
creator
Fitzsimmons, Mona j.
text
Chennai
McGraw-Hill
2011
7th.
monographic
eng
Eng
lis
h
xviii, 941p. 28cm.
Service strategy
Service quality
Service project
Service encounter
658 FIT
9789339204471
9339204476
180705