@book{61074,
	author = {Defleur, Margaret and DeFleur, Margaret H.},
	title = {Fundamentals of human communication :},
	publisher = {McGraw Hill},
	year = {2014},
	address = { New York},
	edition = {Fourth edition.},
	url = {http://www.loc.gov/catdir/enhancements/fy1305/2012044651-d.html}
}