TY  - BOOK
AU  - Peters,Thomas J.
TI  - The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation!
SN  - 0375407715
U1  - 658.812 21
PY  - 1999///
CY  - New York
PB  - Knopf
KW  - Service industries
KW  - Management
KW  - Customer services
KW  - Sales management
KW  - Customer relations
UR  - http://www.loc.gov/catdir/bios/random059/99033616.html
UR  - http://www.loc.gov/catdir/samples/random042/99033616.html
UR  - http://www.loc.gov/catdir/description/random044/99033616.html
ER  -