Matthews, Joseph R. <br/><br/>
The customer-focused library :  re-inventing the library from the outside-in / 
Joseph R. Matthews. 
 - Santa Barbara, Calif. :  Libraries Unlimited,  c2009. 
 - xviii, 95 p. :  26 cm. 
<br/><br/><label>ISBN: </label>9781591588757 (pbk : alk. paper) 1591588758 (pbk : alk. paper) 9781591588764 (ebook) 1591588766 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public libraries--United States.<br/>Public services (Libraries)<br/>Library users.<br/>Libraries and community.<br/>Libraries--Marketing.<br/>Organizational change.
<br/><br/><label>Dewey Class. No.: </label>027.473  / MAT