01676cam a2200361 a 4500 61149 61149 WUSLLib 090708s2009 caua b 001 0 eng 9781591588757 (pbk : alk. paper) 1591588758 (pbk : alk. paper) 9781591588764 (ebook) 1591588766 (ebook) English 027.473 22 MAT Matthews, Joseph R. 11901 The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews. Santa Barbara, Calif. : Libraries Unlimited, c2009. xviii, 95 p. : 26 cm. Public libraries United States. 11902 Public services (Libraries) 7676 Library users. 7677 Libraries and community. 11903 Libraries Marketing. 11904 Organizational change. 354 7 cbc orignew 1 ecip 20 y-gencatlg ddc SR 0 0 ddc 0 0 SRC MAIN MAIN REF 2018-10-23 0 027.473MAT 38955 2018-10-23 00:00:00 2018-10-23 SR 0 0 ddc 0 0 LEN MAIN MAIN LEN 2018-10-23 0 027.473MAT 38956 2018-10-23 00:00:00 2018-10-23 L