TY  - BOOK
AU  - Matthews,Joseph R.
TI  - The customer-focused library: re-inventing the library from the outside-in 
SN  - 9781591588757 (pbk : alk. paper)
U1  - 027.473 22
PY  - 2009///
CY  - Santa Barbara, Calif.
PB  - Libraries Unlimited
KW  - Public libraries
KW  - United States
KW  - Public services (Libraries)
KW  - Library users
KW  - Libraries and community
KW  - Libraries
KW  - Marketing
KW  - Organizational change
ER  -