00951cam a2200253 i 4500003000800000008004100008020002600049041001200075082002000087100002500107245008400132250001900216260003800235300002400273650004000297650002100337650002000358650003200378650002200410650001800432650004300450650003400493776017000527WUSLLib151023s2016    cau      b    001 0 eng c  a9781118761625 (cloth)  aEnglish00223a378.12bHIG1 aHiggerson, Mary Lou,10aCommunication strategies for managing conflict :ba guide for academic leaders   aFirst Edition.  aSan FransciscobJossey-Bassc2016  axiii, 350p ;c24cm. 0aUniversities and collegesxFaculty. 0aHigher education 0aAcademic states 0aProfessional Qualifications 0aManagement skills 0aUndergraduate 0aCommunication in personnel management. 0aCollege personnel management.08iOnline version:aHiggerson, Mary Lou, author.tCommunication strategies for managing conflictdSan Francisco, CA : Jossey-Bass, 2016z9781118761656w(DLC) 2015043429