Aun, Michael. <br/><br/>
It's the customer, stupid! :  34 wake-up calls to help you stay client-focused  
Michael Aun. 
 - Hoboken, N.J. :  Wiley,  c2011. 
 - xviii, 235p. :  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780470907399 (cloth) 0470907398 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations--Management.<br/>Client feedback<br/>Immediate solution for respond<br/>Customer achivement
<br/><br/><label>Dewey Class. No.: </label>658.812  / AUN