00686cam a2200217 a 4500003000800000008004100008020002600049020002300075041001200098082002100110100001800131245009800149260003600247300002700283500002000310650002300330650003600353650002000389650003500409650002400444WUSLLib100826s2011    njua          001 0 eng    a9780470907399 (cloth)  a0470907398 (cloth)  aEnglish00222a658.812bAUN1 aAun, Michael.10aIt's the customer, stupid! :b34 wake-up calls to help you stay client-focused cMichael Aun.  aHoboken, N.J. :bWiley,cc2011.  axviii, 235p. :c24 cm.  aIncludes index. 0aCustomer services. 0aCustomer relationsxManagement. 0aClient feedback 0aImmediate solution for respond 0aCustomer achivement