00950cam a2200265 a 4500 61717 61717 WUSLLib 100826s2011 njua 001 0 eng 9780470907399 (cloth) 0470907398 (cloth) English 22 658.812 AUN Aun, Michael. 14369 It's the customer, stupid! : 34 wake-up calls to help you stay client-focused Michael Aun. Hoboken, N.J. : Wiley, c2011. xviii, 235p. : 24 cm. Includes index. Customer services. 1617 Customer relations Management. 14370 Client feedback 14667 Immediate solution for respond 14668 Customer achivement 14669 7 cbc orignew 1 ecip 20 y-gencatlg ddc SR 0 0 ddc 0 0 SRC MAIN MAIN REF 2019-08-30 0 658.812AUN 40138 2019-08-30 00:00:00 2019-08-30 SR 0 0 ddc 0 0 LEN MAIN MAIN LEN 2019-08-30 0 658.812AUN 40139 2019-08-30 00:00:00 2019-08-30 L