TY - BOOK AU - Simon,Phil TI - Message not received: why business communication is broken and how to fix it SN - 9781119017035 (hardback) U1 - 651.7 23 PY - 2015/// CY - New Jersey PB - John Wiley KW - Business communication KW - Technological innovations KW - BUSINESS & ECONOMICS / Business Communication / General KW - bisacsh KW - Oral communication KW - Memorandum KW - Report UR - http://catalogimages.wiley.com/images/db/jimages/9781119017035.jpg ER -