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  <titleInfo>
    <nonSort>The </nonSort>
    <title>new rules of sales and service</title>
    <subTitle>how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business</subTitle>
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  <name type="personal">
    <namePart>Scott, David Meerman</namePart>
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    <place>
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    <publisher>John Wiley</publisher>
    <dateIssued>2016</dateIssued>
    <edition>Revised and expanded edition.</edition>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">Eng</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">lis</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">h</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xi, 292 p.; 24 cm.</extent>
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  <note>Includes index.</note>
  <subject authority="lcsh">
    <topic>Selling</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer services</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Internet marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Big data</topic>
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  <subject authority="bisacsh">
    <topic>Sales Management</topic>
  </subject>
  <subject authority="bisacsh">
    <topic>Market research</topic>
  </subject>
  <subject authority="">
    <topic>Export marketing</topic>
  </subject>
  <subject authority="">
    <topic>Credit management</topic>
  </subject>
  <classification authority="ddc" edition="23">658.8 SCO</classification>
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    <titleInfo>
      <title>New rules of sales and service</title>
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    <originInfo>
      <publisher>Hoboken : Wiley, 2016</publisher>
      <edition>Revised Edition.</edition>
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    <identifier type="local">(DLC) 2016022539</identifier>
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  <identifier type="isbn">9781119272427 (paperback)</identifier>
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