Sathkumara, S.M. Kusumsiri <br/><br/>
Service quality dimensions leading to customer satisfaction:  a case study in DFCC Vardhana bank 

 - Kuliyapitiya:  Wayamba University of Sri Lanka,   2010 
 - xvii, 227p.;  30cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Finance <br/>Marketing <br/>Customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>009  / PGDBM