TY  - BOOK
AU  - Balasuriya, B.W.R. 
TI  - Operational performance leading to customer satisfaction upon installation of new water supply connections in the National Water Supply and Drainage Board
U1  - 013 
PY  - 2009///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka, 
KW  - National water supply & drainage board
KW  - Customer satisfaction
KW  - Corporate level managers
ER  -