Ekanayake, M.R.C.B. <br/><br/>
Effect of organizational factors on customer perception of service quality through organizational performance:  a study in state service sector organizations in Sri Lanka 

 - Kuliyapitiya:  Wayamba University of Sri Lanka,   2009 
 - viii, 115p.;   30cm.  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public sector organizations <br/>Organizational behavior <br/>Leadership <br/>Inter-relationship 
<br/><br/><label>Dewey Class. No.: </label>025  / PGDBM