Gunawardana, A.P.  <br/><br/>
Assessment of factors influencing customer satisfaction upon operational services:  with special reference to national water supply and drainage board  

 - Kuliyapitiya:  Wayamba University of Sri Lanka,   2007 
 - iv, 94p.;   30cm.  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service gaps <br/>National water suppy & drainage board <br/>Customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>027  / PGDBM