Galahitiyawa, W. <br/><br/>
Customer dissatisfaction on service delivery points with special reference to the Ministry of Industries, Sports, Rural Development, Women Affairs, Youth Affairs and Tamil Education Central Provincial Council 

 - Kuliyapitiya  Wayamba University of Sri Lanka   2011 
 - xiii,135p.;  30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer perceptions<br/>Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>015  / MBA