TY  - BOOK
AU  - Galahitiyawa, W.
TI  - Customer dissatisfaction on service delivery points with special reference to the Ministry of Industries, Sports, Rural Development, Women Affairs, Youth Affairs and Tamil Education Central Provincial Council
U1  - 015 
PY  - 2011///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka 
KW  - Customer perceptions
KW  - Customer satisfaction
ER  -