Ranasinghe, B.P.B <br/><br/>
Analysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation  

 - Kuliyapitiya:  Wayamba University of Sri Lanka,  2010 
 - xiii, 144p.;  30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer expectation<br/>Customer satisfaction<br/>Employee commitment<br/>Employee motivation
<br/><br/><label>Dewey Class. No.: </label>017  / MBA