00571nam a22001697a 4500003000800000008004100008041001200049082001300061100002200074245012500096260005800221300002300279650002500302650002600327650002400353650002400377WUSLLib221116b           ||||| |||| 00| 0 eng d  aEnglish  a017bMBA  aRanasinghe, B.P.B  aAnalysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation   aKuliyapitiya:bWayamba University of Sri Lanka,c2010  axiii, 144p.;c30cm  aCustomer expectation  aCustomer satisfaction  aEmployee commitment  aEmployee motivation