00655nam a22001937a 4500 62941 62941 WUSLLib 221116b ||||| |||| 00| 0 eng d English 017 MBA Ranasinghe, B.P.B 24058 Analysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation Kuliyapitiya: Wayamba University of Sri Lanka, 2010 xiii, 144p.; 30cm Customer expectation 24059 Customer satisfaction 386 Employee commitment 5199 Employee motivation 5456 ddc TH 0 0 ddc 0 0 THE MAIN MAIN REF 2022-11-16 0 017 MBA 34938 2022-11-16 00:00:00 2022-11-16 TH