TY  - BOOK
AU  - Ranasinghe, B.P.B
TI  - Analysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation 
U1  - 017 
PY  - 2010///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka
KW  - Customer expectation
KW  - Customer satisfaction
KW  - Employee commitment
KW  - Employee motivation
ER  -