Srimali, A.A.D. <br/><br/>
Factors influencing customer satisfaction in public sector service delivery:  The case of three public sector institutions; divisional secretariat, water board, urban council 

 - Kuliyapitiya:  Wayamba University of Sri Lanka,  2012 
 - xxi, 176, [7] p.:  30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality <br/>Service delivery<br/>Customer satisfaction<br/>Water board<br/>Public sector
<br/><br/><label>Dewey Class. No.: </label>028  / MBA