TY  - BOOK
AU  - Srimali, A.A.D.
TI  - Factors influencing customer satisfaction in public sector service delivery: The case of three public sector institutions; divisional secretariat, water board, urban council
U1  - 028 
PY  - 2012///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka
KW  - Service quality
KW  - Service delivery
KW  - Customer satisfaction
KW  - Water board
KW  - Public sector
ER  -