Jeyaraj, R.  <br/><br/>
Customer relationship management and it's impact on organizational performance with special reference to department of agriculture  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2011 
 - vii, 146p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM models <br/>Performance measurement<br/>Sri Lankan agriculture <br/>Customer trust 
<br/><br/><label>Dewey Class. No.: </label>054  / PGDBM