TY  - BOOK
AU  - Jeyaraj, R. 
TI  - Customer relationship management and it's impact on organizational performance with special reference to department of agriculture 
U1  - 054 
PY  - 2011///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - CRM models
KW  - Performance measurement
KW  - Sri Lankan agriculture
KW  - Customer trust
ER  -