Ravel, Leenus Rex Siron  <br/><br/>
A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,  2012 
 - xiii, 112p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality <br/>Commercial banks <br/>Banking customers
<br/><br/><label>Dewey Class. No.: </label>056  / PGDBM