TY  - BOOK
AU  - Ravel, Leenus Rex Siron 
TI  - A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District 
U1  - 056 
PY  - 2012///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka
KW  - Service quality
KW  - Commercial banks
KW  - Banking customers
ER  -