TY  - BOOK
AU  - Wijekoon, P.M.L.C. 
TI  - Customer satisfaction on service delivery at customer care centre of National Water Supply and Drainage Board (NWSDB) 
U1  - 060 
PY  - 2009///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka
KW  - NWSDB
KW  - Customer satisfaction
KW  - Service quality
KW  - Service delivery
ER  -