TY  - BOOK
AU  - Gunathilake, S.A.P.L. 
TI  - Factors influencing customer satisfaction in current accounts operations of Hatton National Bank in North Western Region 
U1  - 070 
PY  - 2010///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - E-service
KW  - Customer centre
KW  - Bank higher officers
ER  -