Karunarathna, K.A.Ajith  <br/><br/>
Comparative study determining service quality (SQ) in retail bank:  state bank vs private bank (in Colombo District)  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2012 
 - xviii, 235p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer behavior <br/>Banks <br/>Customer needs <br/>Service quality 
<br/><br/><label>Dewey Class. No.: </label>090  / PGDBM