TY  - BOOK
AU  - Karunarathna, K.A.Ajith 
TI  - Comparative study determining service quality (SQ) in retail bank: state bank vs private bank (in Colombo District) 
U1  - 090 
PY  - 2012///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Customer behavior
KW  - Banks
KW  - Customer needs
KW  - Service quality
ER  -