Thilakarathne, G.M. <br/><br/>
Impact of operational service quality towards customer satisfaction:   with special reference to National Water Supply & Drainage Board  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2013 
 - xv, 117p.;   30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction <br/>Customer perception <br/>Service satisfaction 
<br/><br/><label>Dewey Class. No.: </label>111  / PGDBM