TY  - BOOK
AU  - Thilakarathne, G.M.
TI  - Impact of operational service quality towards customer satisfaction: : with special reference to National Water Supply & Drainage Board 
U1  - 111 
PY  - 2013///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Customer satisfaction
KW  - Customer perception
KW  - Service satisfaction
ER  -