TY  - BOOK
AU  - Upananda, D.D.
TI  - A study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka
U1  - 034 
PY  - 2013///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka
KW  - Definition of quality
KW  - Service quality
KW  - Service marketing concept
KW  - Customer satisfaction
KW  - National universities
ER  -