Kumarathunga, H.M.Upathissa <br/><br/>
Impact of service quality on customer satisfaction in hotels 

 - Kuliyapitiya:  Wayamba University of Sri Lanka,  2015 
 - xii, 105,[11]p.;  30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality<br/>Employees<br/>Customer satisfaction<br/>Managers<br/>Hotel field
<br/><br/><label>Dewey Class. No.: </label>051  / MBA